Replacement and refund:
There will be NO RETURN, EXCHANGE, OR REFUND once the shipment has been shipped. Replacement of apparel or wearable products will not be possible as the same product cannot be sold to another buyer due to the spread of infection. Sorry for the inconvenience.
No customised or personalised products are returned or exchanged.
For Shoes, if the product is faulty, it will be replaced with another piece of the same model, or a size replacement will be available (for the unused shoes with fixed tags) from the available sizes at the time of placing a replacement request within 7 days of placing the order; otherwise, the replacement request will be rejected. The buyer needs to submit the pictures for approval of the request, if the tags are broken due to any reason, or we feel the shoes are used, then no replacement will be offered.
The buyer needs to bear the pickup and re-shipping charges of the replacement product, irrespective of the selling price; all such products for replacement are approved. Pickup charges depend on the product’s volumetric weight and customer location. Replacements will be provided once per order ID.
If any product delivered to you was damaged (UNPACKING VIDEO IS A MUST) or not working (dead), then we will accept the return and immediately provide the same new product (same model, colour, and size).Defective items will be replaced with the same model of a new product.
If a wrong product is received due to mistake, it must be returned in its original condition as received, unused, and with all seals/tags intact. And if the ordered product is unavailable in stock, we will process the refunds using the same mode of payment you choose when making the payment.
By proceeding with your purchase, you acknowledge that you are aware of your required size and that the currently selected size may not suit your needs. If you choose to proceed with the purchase of a different size than what you know to be your correct size due to the unavailability of the desired size, you understand and accept that no replacement, return, refund, or exchange will be provided. You are responsible for ensuring that the size you select is appropriate for your needs and that you have made an informed decision to purchase the item despite the known size discrepancy.
Sports Paradise will not process refunds, returns, exchanges, or cancellations for incorrect purchases, used products, broken tags/open packaging, better prices available, not liking the quality, Ordered in error, customized product as per own requirement, colour change, or change of mind.
Important – Regarding Damaged Items in transit, you have 48 hrs to inform us (WITH UNPACKING VIDEO) about the same, and the product must be in the same original condition as when it was shipped. Regarding manufacturing defective items, you have 7 Days to inform us with proof that they are in original condition/unused. If the product is damaged during usage, you need to contact the product manufacturer. Sportsuncle can only guide the way to contact the manufacturer; we can’t process the replacement of the used products.
Products should be returned in their original packaging along with the original price tags/barcode, labels, and invoices. If the original manufacturer’s packing/shrink wrap/seal on the product is removed or tampered with, then we don’t consider the product damaged in transit or shipped from our end. So, pls. check for any damage before removing the packing.
Replacement on used products / Broken Tags will not be accepted, and NO argument will be entertained. We consider Broken Tags, as the product is used.
If required we can ask for an unpacking video of the product, if any issue is not justified or describable. So, pls. make the unpacking video of the product, showing all sides of the package are sealed.
Replacement of good/product or refund costs will not be made until the original good/product is received by us in a re-saleable condition and your claim is verified.
While placing the Replacement request, the initial reason for Replacement will be considered for Approval or Disapproval of the request. Either you selected that reason by mistake or for any reason.
We aim to process refunds and replacements within 3 days of receiving the original product/good.
All Healthcare, Beauty, Supporters/Briefs products are non-returnable.
Strings are non-returnable on the ground – breaks during stringing, cuts in the string, threads are stretched, as we never noticed such issues and mostly strings sold in company air-sealed packs, so there is no way to find out the genuineness of the claim.
There is no guarantee/warranty/refund of the strings after play.
Refunds on an order will be done once; there are no Multiple Refunds on a single order.
There can be a 5-10% of colour difference possible in the shown picture and the received product due to the calibration of the desktop/mobile screen. So, such orders will not be counted under defective or any other issue.
If Return/Replacement is approved due to not our mistake or changes in the size required, then you need to ship and pick up through courier at your own expense within 48hrs or bear the Pickup/Shipping charges if we arrange the same.
Bulk Quantity orders are not eligible for any return or refund.
Any product purchased during a Sale time (either a few hrs sale or several days sale) is also not eligible for return/refund/size replacement.
Shipment Data related to orders may be deleted by the courier company after 45 days, so the maximum time related to shipment-related queries is 30 days. And the final delivery date will be considered which is marked by the courier on their website. No claims/disputes were accepted after this period.
If Replacement is processed, then that can only be processed once and not more.
If you violate any of the mentioned policies, are abusive, or don’t respect them, we reserve the right to block the purchase account for any future purchase from us.